Your privacy matters to us so please take the time to get to know our practices – and if you have any questions contact us at firstname.lastname@example.org.
Information We Collect
Information you give us
We collect personally identifiable information from you voluntarily give us when you interact with the Site, including but not limited to, signing up for our newsletter and registering for the Services. For example, when you register for Services on the Site you will be voluntarily providing to us, through our vendor Acuity Scheduling, your first and last name, email address, phone number and other information. We also collect information you provide when you fill in forms on the Site, enter a contest or promotion sponsored by us, fill out a survey, provide feedback or submissions to our Site, or contact us through our Site or our services.
Information we get from your use of our website and services
We collect non-personally identifiable information from you regarding your usage of our Site (“Non-Personally Identifiable Information”). Non-Personally Identifiable Information may include, without limitation, website pages viewed in our Site, websites visited before coming to our Site, browser type, operating system, web pages clicked, time spent viewing pages on our Site, frequency of visits to our Site, connection speed, and your date(s) and time(s) of visits to the Site, and/or other information which does not specifically identify you. We collect this information using various technologies (some of which are described below). We may use analytics programs and service providers, which can use first party cookies to report on your interactions with the Site.
We collect non-personally identifiable information automatically from you regarding your usage of our Site when you use our website. This information includes:
Device Information. We may collect device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). The Spring may associate your device identifiers or phone number with your The Spring Account.
Usage Information. When you use our website or services or view content provided by The Spring, we automatically collect and store usage information. This may include details of how you used our website or service, internet protocol address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral and subsequent URLs.
We use various technologies to collect and store information when you visit our website or use a The Spring service, and this may include using cookies or similar technologies (such as web beacons, pixels and ad tags) to recognize you and/or your devices. You can control cookies through your browser settings and other tools.
Location Information. When you use The Spring services, we may collect and process information about your location, including IP address and/or ISP or your mobile carrier. If you use our website or services from a mobile device, that device may send us information about your location. Most devices allow you to prevent location data from being sent to us.
Unique Application Numbers. Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to The Spring when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
How We Use Your Information
We use the information we collect, including any personal information about you, to provide and improve our services, and to develop new ones.
We may also use the information we collect to personalize your experience on our website and with our services, to better tailor the features, performance and support of our services to you, and to provide you other personally relevant information, including information from third parties, that you may care about.
When you contact The Spring, we keep a record of your communication to help solve any issues you might be facing. We may use your email address or other contact information to inform you about our services, such as letting you know about upcoming changes or improvements, or in any other way we may describe when you provide the information. You can opt-out from receiving promotional messages from us. Please be aware that you will continue to receive communications from us relating to any payments you make, other services you request, and any service messages from us, including any legal notices.
Disclosure of Your Information
We may disclose personal information that we collect or you provide as described in this policy.
To Subcontractors. We may disclose personal information to contractors, subcontractors and third party service providers we use to support our business and help us provide our services.
Information You Share. Our Site may allow you to post comments and other content, and any information that you choose to post, including any personal information, may be available generally to the public. You may also choose to share information from our Site on Facebook, Twitter, or other social media sites through, which will also share personal information about you.
With your consent. We will share personal information with companies, organizations or individuals outside of The Spring when we have your consent to do so.
For legal reasons. We will share personal information with companies, organizations or individuals outside of The Spring if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (1) meet any applicable law, regulation, legal process or enforceable governmental request, (2) enforce our agreements with you, including investigation of potential violations, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) protect against harm to the rights, property or safety of The Spring, our users or the public as required or permitted by law.
Change of Control or Sale. If The Spring is involved in a merger, acquisition, restructuring, reorganization, dissolution or asset sale we may share your information as part of the transaction or in preparation for it.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Accessing and Updating your Personal Information
You may update or correct your information through our email newsletter. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We make reasonable efforts to protect your personal information, but no company, including us, can fully eliminate security risks connected to handling information on the internet.
Our website and services are marketed and intended for use by persons in the United States. Personal information you provide may be processed on servers inside or outside the United States.
Children under the Age of 13
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our website, products or services. If we learn we have collected or received personal information from a child we will take steps to delete that information as soon as possible.
California “Do Not Track” Notice
Our website and services do not respond to Do Not Track (DNT) signals. Some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Third parties can find out about you from the information you share on our website and services.
Effective date of policy: March 25, 2018